Start Recovery
Admissions Process
Starting treatment can feel overwhelming, but our admissions team is trained to make the process straightforward and judgment-free. When you call (408) 513-0365, a trained counselor will listen, answer your questions, and guide you through each step. Most patients move from initial phone call to arrival within 24 to 48 hours.
We handle insurance verification on your behalf, coordinate travel logistics, and prepare your clinical team before you arrive so treatment can begin immediately. Our goal is to remove every barrier between you and recovery.
Confidential Call
Call (408) 513-0365 24/7.
Clinical Assessment
Thorough evaluation to determine best level of care.
Insurance Verification
We verify benefits and explain coverage.
Arrival & Intake
Coordinated travel and welcoming intake process.
Insurance Accepted
MLOM Rehab works with most major insurance providers to make addiction treatment accessible. Over 17 years, we have helped more than 16,400 individuals navigate the financial side of recovery — and our dedicated insurance verification team is here to do the same for you.
In-Network Providers
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Beacon Health Options
- Cigna
- Health Net
- MultiPlan
How Insurance Verification Works
When you call (408) 513-0365, our admissions team will ask for your insurance provider name, member ID, and group number. Within approximately 30 minutes, we will confirm your benefits, explain what is covered — including detox, residential, outpatient, and medication-assisted treatment — and outline any out-of-pocket costs so there are no surprises.
What If My Insurance Isn't Listed?
If your provider is not listed above, don't let that stop you from calling. We work with many out-of-network providers and can often negotiate single-case agreements. We also accept private pay and can discuss sliding-scale options and payment plans to ensure cost is not a barrier to treatment.
What Does Insurance Typically Cover?
- Medical Detox: Most plans cover medically necessary detoxification, including 24/7 monitoring and medication-assisted treatment.
- Residential Treatment: Many plans cover 30 days of residential care; some authorize up to 90 days based on clinical need and continued review.
- Outpatient Programs: Intensive outpatient (IOP) and standard outpatient are widely covered, often with lower copays than residential.
- Dual Diagnosis: Integrated mental health and substance use treatment is covered under most behavioral health benefits.
- Medication-Assisted Treatment (MAT): Suboxone, naltrexone, and other FDA-approved medications are covered by the majority of plans.
Your Rights Under the Mental Health Parity Act
Under the Mental Health Parity and Addiction Equity Act (MHPAEA), insurance companies are required to cover addiction treatment at the same level as medical or surgical care. If your plan covers hospitalization for a physical condition, it must also cover residential addiction treatment under equivalent terms. Our team understands these regulations and will advocate on your behalf if a claim is denied or limited.
Financial Assistance Options
- Payment Plans: Interest-free monthly payment plans available for qualifying patients.
- Sliding Scale: Reduced rates based on income for uninsured or underinsured individuals.
- Medicaid & Medicare: We accept both federal programs and can assist with enrollment if needed.
- Employee Assistance Programs (EAP): Many employers offer EAP benefits that cover initial assessment and referral to treatment.
Ready to verify your benefits? Call (408) 513-0365 — our team is available 24/7 and verification typically takes less than 30 minutes. You can also email [email protected] with your insurance details and we will follow up within one business day.
What to Bring
Recommended Items
- Government-issued photo ID
- Insurance card and any pre-authorization documents
- Comfortable clothing for 7 to 14 days (we have laundry facilities)
- Prescribed medications in original labeled containers
- Personal hygiene items (non-aerosol, alcohol-free)
- A journal or notebook
- Phone numbers of family or emergency contacts (written down)
- Reading material or hobby supplies (sketchbooks, puzzles)
Items Not Permitted
- Weapons of any kind
- Alcohol, drugs, or drug paraphernalia
- Over-the-counter medications (our medical team will provide as needed)
- Aerosol products
- Valuables or large amounts of cash
Phone policy: Phone use is permitted during limited hours each day. Visitation: Scheduled weekends. Pets: No pets allowed on campus.
Frequently Asked Questions
How long does treatment last?
Detox typically runs 3 to 7 days. Residential treatment lasts 30 to 90 days depending on clinical assessment. Our IOP program spans 8 to 12 weeks. Research published in the Journal of Substance Abuse Treatment shows that patients who complete at least 90 days of combined treatment have a 50% higher rate of sustained sobriety at the one-year mark compared to those in shorter programs.
Do you accept my insurance?
We accept Aetna, Blue Cross Blue Shield, Medicaid, Medicare, Beacon Health Options, Cigna, Health Net, and MultiPlan. According to the National Survey on Drug Use and Health, approximately 68% of treatment admissions involve some form of insurance coverage. Our team verifies your benefits within hours, typically before you arrive, so you know your financial responsibility upfront. Call (408) 513-0365 for a free verification.
Is detox medically supervised?
Yes. Our detox unit operates with 24/7 physician and nursing oversight. We use medication-assisted treatment (MAT) protocols supported by FDA-approved medications. Clinical data from SAMHSA indicates that medically managed withdrawal reduces the risk of life-threatening complications by over 70% compared to unsupervised withdrawal attempts.
What therapies do you offer?
Our clinical team delivers Cognitive Behavioral Therapy (CBT), individual counseling, group therapy, somatic experiencing, psychodrama, equine-assisted therapy, and experiential therapy. A 2023 meta-analysis found that CBT combined with experiential modalities produces a 35% improvement in relapse prevention outcomes compared to CBT alone. Each patient's modality mix is tailored based on clinical assessment.
Can I continue working during outpatient treatment?
Absolutely. Our IOP sessions are scheduled to accommodate work and school commitments, with morning and evening time slots available. Studies show that patients who maintain employment during outpatient treatment report 40% higher life-satisfaction scores at six-month follow-up. We also offer vocational rehabilitation workshops for those re-entering the workforce.
What is your approach to dual diagnosis?
We treat substance use disorders and co-occurring mental health conditions simultaneously. SAMHSA data shows that integrated treatment for dual diagnosis improves outcomes by 25 to 30% versus sequential treatment. Our psychiatrists, therapists, and counselors collaborate on shared treatment plans so every aspect of a patient's well-being is addressed in coordination.
What happens after I complete residential treatment?
Discharge planning starts during your first week. Patients step down to IOP or standard outpatient care, join our alumni network, and maintain access to peer mentorship. Research from the National Institute on Drug Abuse shows that patients with a structured aftercare plan are 60% more likely to remain in recovery at the two-year mark.